Passengers are deemed to have read, understood & accepted the following conditions. The organizer shall be known as “the Company” in the conditions below.

RESERVATIONS & DEPOSIT
A deposit of S$500 per person is required upon booking. If the tour fare is below S$1,000. A non-refundable deposit of 25% of tour fare is required. Balance payment is to be paid in full minimum 14days before departure. Failure to comply with this may result in an automatic cancellation of reservation and a forfeiture of deposit.

CREDIT CARD / CHARGE CARD
For payment made through credit card or charge card, an administration fee is chargeable Credit card payments are not accepted unless balance payment is made 21days prior to tour departure dates. We strongly advise you to made your payment in cash or cheque. In cases of credit card & nets payments, refunds (if applicable) will be made through the credit card company.

CALCELLATION / AMENDMENTS
Cancellation of confirmed booking must be made in writing to avoid misunderstanding. The following charges will apply accordingly:

Cancellation Notice:                           Charges/ Per Person
More than 35days prior to departure          S$250
15-34 days prior to departure                    S$350
08-14days prior to departure                     50%
03-07days prior to departure                     75%
02days or less prior to departure                  100%

For each amendment made after a booking has been confirmed . an amendment fee of S$50 per person will be charged. An amendment fee foes not constitute a transfer to another tour whereby an administration fee of S$50 per person will be levied in addition to the amendment fee.

REFUND ON TOUR PACKAGES
Tour members should be aware that The Company is acting as an agent for the service suppliers. After a deposit or full payment is made, all arrangements are still subject to confirmation. When the arrangement cannot be confirmed. The Company will endeavour to notify passenger at least 2 weeks before departure and a refund of payment of tour fare will be made if the tour is cancelled. The company shall not be liable for any further responsibilities.

TOUR FARE INCLUDES (GROUP TOURS ONLY)
--Return economy class group tour air ticket
--Return airport transfer (airport-hotel-airport)
--Hotel accommodation on twin-share or triple-share basis
--When booking triple-share rooms please note that the third bed may be a “roll-away” bed.
--Single room occupancy is at additional cost
--All meals are as specified in the itinerary. If selected carrier’s flight time does not allow for certain meals to be taken. There shall not be any refund for meals not consumed.
--Baggage allowance of 20 kilos passenger.

TOUR FARE EXCLUDES
--Visa fees
--Airport taxes excess baggage charges
--Meal, beverages, room services or any others not listed in itinerary
--Gratuities to drive, tour guide or tour leader

Tour prices are based on current airfares, service prices, government tax and exchange rates. Applicable at the time of print or quotation and are subject to change with or without prior notice.

CHILD FARE
Eligibility: Below 12 years (on the date of departure)
Child fare is based on sharing a room with two adults. There will be an additional cost for child sharing one room with an adult.

ACCOMMODATION
In the event the accommodation booked or requested is not available. Every effort will be made for an alternative in accommodations of similar standard.

SPECIAL REQUEST
If there are ant requests regarding special meals, dietary requirements, adjoining rooms and so on, please inform The company when booking. Such requests are subject to confirmation and availability.

TRAVEL DOCUMENTS
It’s passenger’s responsibility to ensure that his/ her International passport has a validity of at least 6 months from the date of departure. Relevant visas and vaccinations may be required. An administrative fee of S$50 per person will be levied for any cancellation due to non-approval of visas or any other reasons before the cancellation notice dates as stated above. For Singapore permanent residents, please bring along your exit permits when travelling.

The company will wherever possible, assist you to obtain the necessary visas. Service charges and visa fees will be borne by passenger. The company does not guarantee the approval of the visa application. If for any reason. Application for visa or exit permit is rejected a full refund of all monies paid (excluding visa application fees) will be made if the result of the rejection is made know to the company, at least 30 days prior to departure. If less than 30days notice is given, the relevant cancellation charge as stated will apply.

The company cannot be held responsible for any expenses. Reimbursement or refund of any tour prices of passenger is refused entry by any country on the tour for whatever reasons. Including lack of necessary visas.

SEAT ROTATION
For the convenience of all members of the group, passengers are requested to rotate their seating arrangements on the coach during the period of the tour. Please cooperate when called upon to do so the tour leader/guide.

TRAVEL INSURANCE
Strongly recommended with respect to such areas as trip cancellation, personal baggage, personal accident, injury & illness. Under no circumstances is THE company to be construed as a carrier under contract for safe carriage of passenger or his / her baggage & belonging. Our staff will be pleased to assist in the enquiries of any travel insurance.

EXTENSION OF STAY / DEVATION
Extension of stay / deviation may be permitted at the end of tour, subject to maximum validity and restrictions of air ticket, seat confirmation and availability of hotel prior to commencement of tour. It is the passenger’s responsibility to hold firm confirmation for their return flight. When extension of stay  / deviation cannot be confirmed three weeks prior to the group’s departure date. Passenger is deemed to be taking the original tour schedule. In the event that the original arrangement has been changed by THE Company during the process. Any extra cost will be norne by the passenger.

Extension of stay / deviation will be at passengers own expenses & transfer to airport will not be provided.

The air ticket issued is a special ticket, restricted to a specific airline only. It is non-negotiable. Non-endorsable, non-reissuable, non-refundable & non-redoubtable. Any alteration in touring or dates by passenger is solely at his / her own risk. The company and its associated agents shall not be held responsible for any inconvenience caused and extra expense incurred. No refund will be made for any unused air ticket, accommodation, meals or sightseeing in part or full.

RESPONSIBILITY
RENREN TRAVEL PTE LTD and its associates acts only as an agent for the transportation companies. Hotels & other principals for the tour programmers. They accept no responsibilities for injuries, damage, accident, loss delay, theft, quarantine, customs regulation, strike, changes in itinerary, deportation or refusal of entry by Immigration Authorities that may be caused to person or property. Any losses & expenses are the responsibility of the passenger. All proper travel documentation are the sole responsibility of the passenger.

The company reserves the right to alter itineraries, travel arrangement. Hotels reservation etc. If it is necessary or in the case of force majeure. The Company reserves the right to cancel any tour prior to date of departure for any reasons, including insufficient number of participants. Should this happen, the entire payment shall be refunded without further obligations on the part of the company. The company will recommend alternative tour, preferably to the same destination or other destinations. Should passenger decide not to accept the alternatives, all monies paid shall be refund in full by The Company without further obligations.

The Company also reserves the right to require any individual to withdraw from the tour if deemed his / her act of conduct is detrimental to or incompatible with the interest. Harmony & welfare of other passengers and the tour as a whole. The company shall be under no further liability thereafter to any such person. No tour leaders / guides or other employees or agents of the company are authorized to commit the company to any liability whatsoever and the company will not be bound by any statement or representation unless in writing and signed by a management executive of the company. The company reserves the right to take photographs & films of passenger while on tour with the company to be used for brochures advertising or publicity material without obtaining any further consent from passenger.

COMPLAINTS / CLAIMS
Anny complaint / claim must be made in wiring within 2 weeks after services have been rendered. No responsibility is accepted in respect of any complaint claim which is not so made.